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The Commonwealth Privacy Act 1988 and general law place stringent requirements on companies to treat any information provided by the general public as confidential. Lila Marvell recognises this need and takes very seriously its responsibility to protect and maintain the security, privacy and accuracy of personal information.

Collection 
Lila Marvell collects only that information which is necessary for the conduct of our business relationship with you. Conduct of that business relationship includes data related products and services, but also the management of business transactions and administration. Some of the information we collect, for example on your use of our websites, may be used to improve our services to you and monitor performance. The information we collect is dependent on the purpose for which it is collected. 
 
Use and Disclosure 
We use your information to carry out our business with you, to facilitate our financial dealings with you, internal product/service analysis, and to comply with applicable laws and regulations. In relation to any promotional or direct marketing messages sent to you by us via email, in accordance with the Spam Act 2003, these messages must;

- be sent with your consent. (You may give express consent, or consent may be inferred from your conduct and existing business or other relationships),

- contain accurate information about the person or organisation that authorised the sending of the message, and

- contain a functional ‘unsubscribe’ facility to allow you to opt out from receiving messages from us in the future.
 

We disclose information to the following organisations or individuals when and to the extent necessary to conduct our business and comply with applicable laws and regulations;

 

- Third party service providers we may engage to provide administration, technology, or auditing. We take reasonable steps to ensure that such third party service providers exercise the same standard of care as us in handling your personal information.
 
Security and Maintenance 
We have well documented and understood processes for the security of all data whether in physical or electronic form. Security of information is a high priority. Access to, and manipulation of, information, both physical and electronic, is controlled using systems (electronic and manual) which are current and in line with industry standards. Our systems are regularly reviewed to ensure that the highest standards possible are maintained. Only those employees performing services or tasks relevant to your business have access to your information. This includes those employees involved in direct marketing. Information collected via the website is stored securely and will only be accessed by authorised personnel. We take all reasonable steps to ensure that your information is de-identified or destroyed when it is no longer required. As a general rule we are legally required to keep information for seven years, however this may vary depending on specific legal requirements or our business needs. We take all reasonable steps to ensure that your information is current and accurate. To assist us in this regard we request that you notify us of any changes to the information we hold on you.

Access and Correction 
You can access and correct your personal details held by contacting:

Lila Marvell at hello@lilamarvell.com.au

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